Privacy Policy

1. Introduction

ISNAAD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fulfillment and logistics services, visit our website, or interact with our platform.

By using ISNAAD's services, you agree to the collection and use of information in accordance with this policy. We operate in compliance with Saudi Arabian laws and regulations regarding data protection and privacy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using our services:

• Account information (name, email address, phone number, company details)
• Business information (business type, VAT registration, commercial registration)
• Shipping and delivery information (addresses, recipient details)
• Payment and billing information
• Communications with our support team
• Product and inventory information

2.2 Information Collected Automatically

When you use our website and platform, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (when you grant permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our fulfillment and delivery services
• Process orders, shipments, and transactions
• Communicate with you about services, updates, and support
• Improve and optimize our platform and services
• Analyze usage patterns and generate analytics
• Prevent fraud and enhance security
• Comply with legal obligations and regulatory requirements
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist in delivering our services, including delivery partners, payment processors, technology providers, and customer support services. These providers have access only to information necessary to perform their functions.

4.2 Business Partners

When you integrate ISNAAD with third-party platforms (e.g., Shopify, Salla, Zid), we share necessary information to facilitate order fulfillment and inventory management.

4.3 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect the rights, property, or safety of ISNAAD, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Secure data centers within Saudi Arabia
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hello@isnaad.ai or call +966 8001111905.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Enable personalized features and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your data is primarily stored and processed within Saudi Arabia. If we transfer data internationally for specific service purposes, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: